See how BestSupport handles your customer service
Follow a customer request from the moment it lands in your inbox to the moment it's resolved. The AI reads it, looks the order up in Shopify and replies in your tone — and you approve anything that costs money.
Example from the dashboard · demo store: Nordisk Hudpleje
Everything in one place — the AI reads and sorts
When a customer writes to your Gmail, BestSupport automatically creates a case, looks the order up in Shopify and decides whether it can be answered automatically or needs you. You always have the overview.
- Auto-resolved: answered and closed automatically
- Needs action: handed to you
- Delay: proactive message sent to the customer
Inbox
Every customer request — sorted so what needs action sits on top.
Replies in your tone — within minutes
The AI writes a warm, personal reply based on the real order data from Shopify: delivery status, tracking and return rights. If the order can't be fetched, the AI says so honestly instead of guessing.
- Built on real Shopify order data
- Your tone and your rules
- Sent automatically — or as a draft you approve
When will my order #1042 arrive?
Conversation · 2 messages
Customer
Hi, I ordered a couple of products last week (order #1042) and I can see the payment went through, but I haven't heard anything about delivery. When can I expect the parcel? Best, Mette
AI AI
Hi Mette, Thanks for your message! Your order #1042 was shipped with GLS yesterday and is expected within 1-2 business days. You can track it with the tracking number in your shipping email. If it doesn't show up, just write again. Kind regards, Nordisk Hudpleje
Returns on your terms
Within your return window (30 days by default) return requests are approved automatically. Outside the window they're escalated to you. And the money? It's only refunded once YOU mark the item as received.
- Within window → auto-approved
- Outside window → your decision
- A refund always needs your click
Returns
Requests within the window are approved automatically. Money is only refunded once the item is received.
Awaiting your approval (outside return window)
#1015 — Sofie Andersen
329.00 kr. · 13 Aug 2026
The night cream gives me small rashes — bought ~45 days ago.
Active returns
#1038 — Lars Poulsen
449.00 kr. · 11 Aug 2026
The serum doesn't suit my skin.
Completed
#1009 — Anne Vinther
698.00 kr. · 6 Aug 2026
Changed my mind — the products weren't quite me.
Complaints with 3 clear choices
The AI asks the customer for photos and offers three options: keep the item with partial compensation, return it for a full refund, or get a replacement. The customer chooses — and you approve the choice.
- AI asks for photo documentation
- 3 options, one customer choice
- You approve before anything happens
Complaints
Complaints with photo documentation — you approve the customer's choice.
Ready for your decision
#1047 — Ida Larsen
279.00 kr. · 14 Aug 2026
Customer's description
The box was completely crushed when it arrived — one corner is pushed in. I'm afraid the items inside are broken.
Photos from customer (2)
Customer's choice:
Full refund — customer returns the item
“I'd like to send it back and get a refund — option 2, please.”
You decide anything that touches money
You decide how much the AI handles — and dial it up at your own pace. Returns can be auto-approved and even auto-refunded on receipt if you want. Cancellations and complaint payouts like this one always wait for your click — so you never lose your grip on the money.
- Turn automation up when you're ready
- Auto-refund on receipt — if you want
- Cancellations & complaints always wait for you
Cancellation approvals
Cancellations always require your approval. The AI has prepared a reply for the customer.
Awaiting approval
Cancellation: #1051
Emil Nielsen · 598.00 kr.
Received 14 Aug, 16:29
Customer's message
I accidentally ordered two of the same item — I'd like to cancel before it ships.
The AI sends this reply to the customer on approval
Hi Emil, Of course — we'll take care of it. Your order #1051 is now cancelled, and the full amount will be returned to your payment within 1-3 banking days. Kind regards, Nordisk Hudpleje
Honest about setup
What does it take?
What works from day one — and what needs a little setup. No promises we can't keep.
Gmail connected
Required. You connect your Gmail via Google so the AI can read and reply. We never see your password.
Shopify connected
Required for order lookups. Without Shopify the AI still replies — but honestly says it can't see the order rather than guessing.
One-click return labels
Requires a Shipmondo account and your own Shipmondo keys. Covers GLS, PostNord, DAO and Bring, among others.
Live shipping tracking
GLS and DAO work without setup. Your own carrier accounts (DHL, UPS, Instabox, Homerunner, Shipmondo, Webshipper) connect with your keys in settings. PostNord and Bring require a free registration.
Proactive delay emails
Can be turned on. The system automatically checks for delayed parcels and sends an apology with tracking and a discount code.
Ready to see it live?
Book a short demo and we'll show BestSupport in action on a demo store — and work out what it could save your webshop.
Book a free demo