Cookie Policy
Last updated: 1 September 2026
2. Consent — how it works
We use Cookiebot as our consent solution (CMP). When you arrive, everything except strictly necessary cookies is blocked until you choose. Nothing for statistics or marketing is set or sent before you say yes.
For Google's tools we use Consent Mode v2: until you consent, they receive only cookieless signals with no identifiers. You can change or withdraw your consent at any time:
3. Cookie categories
Necessary (always active)
Required for the site to work — login, security and remembering your own choices. Exempt from consent under the ePrivacy rules. These cannot be switched off without the app breaking:
- Login & session (Supabase) — keeps you securely signed in.
- Language (bs_locale) — remembers DA/EN.
- Shopify connection (security/CSRF) — only while you connect a store.
- Consent (Cookiebot) — stores your cookie choice.
Statistics (only with consent)
Helps us understand how the site is used, so we can improve it — via Google Analytics. Only set after you accept statistics.
Marketing (only with consent)
Lets us measure and target our ads — via Meta Pixel and Google Ads. Only set after you accept marketing; never before.
4. Full cookie list
The list below is generated and kept up to date automatically by Cookiebot, which re-scans the site regularly. It shows every cookie by category, purpose and lifetime:
5. Third-party services
Some services set their own cookies on their own domain when you actively connect to them, or process data in the background:
| Service | When | Cookies |
|---|---|---|
| Shopify | Connection (OAuth) + billing | Sets its own cookies on Shopify's domain — required for login |
| Nango / Google | Connecting Gmail (OAuth) | Sets its own cookies on Nango/Google's domain — required for login |
| Statistics + marketing (with consent) | Analytics/Ads cookies — only after consent | |
| Meta | Marketing (with consent) | Pixel cookies — only after consent |
| Sentry | Technical error monitoring | Sets no cookies — see the privacy policy |
Sentry monitors technical errors in the background and sets no cookies; it is described as a data processor in our privacy policy.
6. Change or block cookies
You can change or withdraw your consent at any time here:
You can also delete or block cookies in your browser — but then you cannot sign in to BestSupport. Guidance from the browser vendors:
7. Changes
This cookie policy may change. Material changes are announced by email to registered merchants at least 30 days before they take effect.
8. Contact
Questions about this cookie policy: